GDPR & Data Protection Policy

Introduction

Cotswold Lighting & Power Ltd is committed to protecting the privacy and security of personal information. We recognise the importance of handling personal data responsibly and are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all applicable data protection legislation.

This policy outlines how we collect, use, store and protect personal information obtained through our business activities and website.

Our Commitment

Cotswold Lighting & Power Ltd is committed to:

Processing personal data lawfully, fairly and transparently.
Collecting data only for legitimate business purposes.
Ensuring personal information is accurate and up to date.
Keeping data secure and protected against unauthorised access.
Retaining information only for as long as necessary.
Respecting the rights of individuals regarding their personal data.

Information We Collect

We may collect and process the following information:

Customer Information

Full name
Address
Email address
Telephone number
Property details
Project information
Service history

Website Information

IP address
Browser information
Website usage data
Cookies and analytics information

Supplier & Contractor Information

Business contact details
Payment information
Contractual information

How We Use Personal Data

We collect and process personal information to:

Respond to enquiries
Provide quotations and estimates
Deliver electrical services
Manage projects and appointments
Issue invoices and process payments
Meet legal and regulatory obligations
Improve our services and customer experience
Communicate regarding ongoing or future projects

We will only use personal data where we have a lawful basis for doing so.

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contractual Necessity

Where processing is necessary to fulfil a contract or provide requested services.

Legal Obligation

Where we are required to process information to comply with legal or regulatory requirements.

Legitimate Interests

Where processing is necessary for the legitimate operation and improvement of our business.

Consent

Where an individual has provided consent for specific communications or activities.

Data Storage & Security

Cotswold Lighting & Power Ltd takes appropriate technical and organisational measures to protect personal data from:

Unauthorised access
Accidental loss
Destruction or damage
Unlawful processing

Data may be stored electronically, in cloud-based systems or in secure physical records.

Access to personal information is restricted to authorised personnel who require access for legitimate business purposes.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements.

When information is no longer required, it will be securely deleted or destroyed.

Sharing Personal Information

We do not sell, rent or trade personal information to third parties.

Information may be shared where necessary with:

Approved suppliers and subcontractors
Professional advisers
Accountants and auditors
Regulatory authorities
Insurance providers
Legal representatives

Any third parties processing data on our behalf are required to maintain appropriate levels of security and confidentiality.

Individual Rights

Under UK GDPR, individuals have the right to:

Access their personal information
Request correction of inaccurate data
Request erasure of personal data where applicable
Restrict processing
Object to processing
Request transfer of data
Withdraw consent where consent has been provided

Requests will be handled in accordance with applicable data protection legislation.

Cookies & Website Data

Our website may use cookies and analytical tools to help improve functionality and user experience.

Further information can be found in our Cookie Policy.

Data Breaches

In the event of a personal data breach, Cotswold Lighting & Power Ltd will take immediate action to investigate, contain and rectify the issue.

Where required by law, breaches will be reported to the Information Commissioner's Office (ICO) and affected individuals within the required timescales.

Policy Review

This policy will be reviewed periodically to ensure ongoing compliance with UK GDPR and other applicable legislation.

Contact Information

For any questions regarding this policy or the processing of personal data, please contact:

Cotswold Lighting & Power Ltd

Email:
Telephone: +44 7753 355317- Sam/ +44 7817 965735 - Luke

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal information has been handled incorrectly.

Website: https://ico.org.uk